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COVID-19 Response

Jamestown headquarters office cubicles empty because employees are working from home

Strengthening the Company

Early on, Jamestown recognized its larger community would require extensive, ongoing support from its team. To ensure that, to the best of its ability, the people and resources others had come to rely on would be available, Jamestown equipped its employees to work remotely and made key critical hires to bolster its corporate, operational, and onsite teams.

People walking through The Georgetown Renaissance Collection at midday

Preparing Our Properties to Re-Open

All of Jamestown’s properties have been impacted by the social distancing and shelter-in-place orders enacted since mid-March. To adapt to the changing business landscape, Jamestown enlisted the assistance of doctors and industry trade specialists to formulate new property operating plans based on guidelines from the Centers for Disease Control (CDC). While each property and region will require a different set of operating criteria, Jamestown plans to enact several key measures in each location to enhance the overall community experience in all of its properties:

Social Distancing

Signage will be installed throughout the properties to maintain compliance with local social distancing guidelines, including in elevators, restrooms, common areas, and amenity spaces. Large groups will be discouraged from congregating, and onsite property teams will assist in dispersing crowds. Indoor and outdoor seating in common areas will be reconfigured.

Hygiene and Sanitation

Janitorial staff and cleaning protocols will be enhanced, along with sanitation schedules for restrooms, common-area seating and counters, and other high-risk touch points. Hand sanitizer will be available throughout common areas.


Jamestown is leveraging its technology partnerships to support the use of touchless payment systems, mobile ordering and parking, and contactless entry for main building entrances.

Face Coverings

Property employees are required to wear face coverings and follow the recommendations outlined by the CDC and local health departments. Valet drivers will wear masks and gloves. While some properties will require visitors to wear masks in designated areas, all guests at Jamestown properties will be encouraged to wear face coverings.


Tenants with large numbers of employees are urged to implement staggered/rotating shifts and expanded work-from-home schedules when possible.


Property shuttles will limit occupancy. Cabs will be disinfected after every trip. Office tenants are encouraged to explore bike and micro-mobility alternatives.

King of Pops small business owners posing in front of pop-up shop

Helping the Small Business Community Restart

Since social distancing requirements went into effect in mid-March, Jamestown has been working with its small business tenants to modify business operations and develop personalized reopening plans.

At the end of March, Jamestown launched an online resource guide to help small business owners find materials about maintaining business operations, financing, health and safety resources, and best practices for operating and reopening in a COVID-19 environment.

As cities around the country began to focus on restarting businesses in late April, Jamestown recognized that its small business owners would need more individualized support to reopen, and supplemental resources to adapt to the ongoing larger economic recovery. Jamestown launched a $50 million restart effort to assist its small business community with hard and soft operating expenses, as well as mandatory measures implemented to remain in compliance with local, state, and federal guidelines related to COVID-19.

Southern Dairies facade with Ponce City Market in background


Our global professionals are working remotely from their homes to continue to support Jamestown’s real estate portfolio. While it is too early to quantify the financial impact of this pandemic on the larger real estate industry, Jamestown’s teams are striving to take measures necessary to protect the safety and health of its tenants and the security of the assets in its real estate portfolios. Investing does entail risks, but one benefit of direct investment in commercial real estate is that it tends to be less volatile than other financial instruments over the long term.

Food Fight GA farmer posing with bins of vegetables in a restaurant kitchen with cooks in the background

Supporting Local Communities

Jamestown’s commitment to its neighboring communities goes far beyond a financial investment in properties. It’s community-first approach means focusing on the greater good and supporting the people who work in its buildings, visit the shops and restaurants in its properties, and live in their neighborhoods.

Since COVID-19 forced so many to put lives and businesses on hold, Jamestown has taken a number of steps to mitigate the long-term impacts the situation has on cities, particularly in the areas of food insecurity, wellness, and support for frontline healthcare providers.

Food Fight GA

The Jamestown Charitable Foundation partnered with Georgia Organics to launch Food Fight GA, an initiative providing weekly grocery boxes to struggling foodservice workers and their families from local farms. The goal is both serve foodservice workers and maintain local farms’ supply chains. The funds and ground support from Jamestown and its properties are being used to purchase and package food supplies, including from Ponce City Market’s Root Baking Co., which is providing fresh loaves of bread.

West Side Community Fund

Jamestown joined forces with the West Side Community Fund to start a local grant program to assist particularly vulnerable small businesses on the west side of Manhattan survive the pandemic. With fundraising underway, businesses in the Chelsea, Hudson Yards, and Hell’s Kitchen neighborhoods will soon be able to apply for assistance through the Citizens Committee for New York City, a non-profit founded to respond to the fiscal crisis of the 1970s that has continued to provide instrumental community support, notable after 9/11 and Hurricane Sandy. Grants of up to $10,000 will be made available to barber shops, restaurants, food carts, vegetable stands, and other neighborhood favorites.