COVID-19 Response

Jamestown headquarters office cubicles empty because employees are working from home

Strengthening the Company

Early on, Jamestown recognized its larger community would require extensive, ongoing support from its team. To ensure that, to the best of its ability, the people and resources others had come to rely on would be available, Jamestown remained operating and made key critical hires to bolster its corporate, operational, and onsite teams.

King of Pops small business owners posing in front of pop-up shop

Helping the Small Business Community Restart

Since social distancing requirements went into effect in March 2020, Jamestown has been working with its small business tenants to modify business operations and develop personalized reopening plans.

At the end of March 2020, Jamestown launched an online resource guide to help small business owners find materials about maintaining business operations, financing, health and safety resources, and best practices for operating and reopening in a COVID-19 environment.

As cities around the country began to focus on restarting businesses in spring 2020, Jamestown recognized that its small business owners would need more individualized support to reopen, and supplemental resources to adapt to the ongoing larger economic recovery. Jamestown launched a $50 million restart effort to assist its small business community with hard and soft operating expenses, as well as mandatory measures implemented to remain in compliance with local, state, and federal guidelines related to COVID-19.

People walking through The Georgetown Renaissance Collection at midday

Adaptation for the Changing Business Landscape

All of Jamestown’s properties were impacted by the pandemic. To adapt to the changing business landscape and create a safe environment, Jamestown enlisted the assistance of doctors and industry trade specialists to formulate new property operating plans based on guidelines from the Centers for Disease Control (CDC). Jamestown has enacted several key measures in each location to enhance the overall community experience in all of its properties:

Social Distancing

Visitors are encouraged to maintain compliance with local social distancing guidelines, including in elevators, restrooms, common areas, and amenity spaces. Indoor and outdoor seating in common areas have been reconfigured to accommodate local guidelines.

Hygiene and Sanitation

Janitorial staff and cleaning protocols have been enhanced, along with sanitation schedules for restrooms, common-area seating and counters, and other high-risk touch points. Hand sanitizer is available throughout common areas.


Jamestown is leveraging its technology partnerships to support the use of touchless payment systems, mobile ordering and parking, and contactless entry for main building entrances.

Face Coverings

Visitors are encouraged to follow CDC guidelines in regard to face coverings.


Property shuttles, where available, are disinfected after every trip. Office tenants are encouraged to explore bike and micro-mobility alternatives.

Food Fight GA farmer posing with bins of vegetables in a restaurant kitchen with cooks in the background

Supporting Local Communities

Jamestown’s commitment to its neighboring communities goes far beyond a financial investment in properties. It’s community-first approach means focusing on the greater good and supporting the people who work in its buildings, visit the shops and restaurants in its properties, and live in their neighborhoods.

Since COVID-19 forced so many to put lives and businesses on hold, Jamestown has taken a number of steps to mitigate the long-term impacts the situation has on cities, particularly in the areas of food insecurity, wellness, and support for frontline healthcare providers.

Food Fight GA

The Jamestown Charitable Foundation partnered with Georgia Organics to launch Food Fight GA, an initiative providing weekly grocery boxes to struggling foodservice workers and their families from local farms. The goal is both serve foodservice workers and maintain local farms’ supply chains. The funds and ground support from Jamestown and its properties are being used to purchase and package food supplies, including from Ponce City Market’s Root Baking Co., which is providing fresh loaves of bread.

West Side Community Fund

Jamestown joined forces with the West Side Community Fund to start a local grant program to assist particularly vulnerable small businesses on the west side of Manhattan survive the pandemic. With fundraising underway, businesses in the Chelsea, Hudson Yards, and Hell’s Kitchen neighborhoods will soon be able to apply for assistance through the Citizens Committee for New York City, a non-profit founded to respond to the fiscal crisis of the 1970s that has continued to provide instrumental community support, notable after 9/11 and Hurricane Sandy. Grants of up to $10,000 will be made available to barber shops, restaurants, food carts, vegetable stands, and other neighborhood favorites.